Signalia Engine API
Raw Customer Data In. Structured Signal Telemetry Out.
Signalia Engine is a shared extraction and interpretation engine operated and maintained entirely on Signalia infrastructure. You supply raw customer text through our Input API, and retrieve structured, evidence-backed signals through our Output API.
From Raw Customer Voice to Calibrated Intelligence
Operated and calibrated by Signalia. Integrated seamlessly into your systems.
Reviews, surveys, support tickets, chat transcripts, voice logs
Extraction → Interpretation → Calibration & QA verification
Signals → Themes → Source Evidence → Trends & Action Priorities
The Engine Processing Pipeline
Input API Ingestion
Accepts raw customer text, review payloads, survey fields, or chat transcripts without requiring pre-cleaning.
Context Extraction
Entities, sentiments, and journey stages are extracted and mapped against configured catalog taxonomies.
Evidence Calibration
Themes are verified against verbatim quotations, calculating signal frequency, velocity, and rating impact.
Output API Stream
Delivers standardized JSON telemetry to your data warehouse (BigQuery, Snowflake) or internal applications.
No Complex Repositories for Your Team to Maintain
The Engine remains entirely on Signalia's side. Your developers don't receive a massive code repository or brittle prompt chains that need weekend debugging. You get clean, versioned APIs.
Frequently Asked Questions About Signalia Engine
Technical details on latency, throughput quotas, JSON output schemas, and managed pipeline maintenance.
Batch processing pipelines process tens of thousands of customer reviews or support transcripts in minutes. For real-time applications (e.g. immediate agent support escalation or negative review triage), our streaming API endpoints deliver structured signal payloads within sub-second latencies.
Explore Engine API Integration
Connect with our technical team to discuss rate limits, payload schemas, and dedicated capacity.